Cuba’s primary health care revolution: 30 years on

http://www.who.int/bulletin/volumes/86/5/08-030508/en/index.html


"What is left to address? Mendoza says: “We have to pay more attention to patient satisfaction. Some of the staff don’t like to hear criticism. But I tell them, ‘the day we think we’re doing everything right is the day we’ve abandoned our patients, and also abandoned our commitment to the principles of Alma-Ata’.” "